Professional Summary
I'm a results-driven Project Manager with a proven track record delivering complex transformation initiatives across finance, technology, and enterprise-wide programs. With a strong technical foundation and certifications in Agile, Scrum, and DevOps, I bridge the gap between strategic vision and practical execution — ensuring projects deliver measurable business outcomes.
I thrive in fast-paced, evolving environments, leading cross-functional teams to navigate change, manage dependencies, and resolve challenges without losing focus on the bigger picture. My experience spans ERP/EPM implementations, process optimisation, digital solutions, and stakeholder engagement at all organisational levels.
I'm passionate about creating clarity from complexity, building trusted relationships, and delivering initiatives that enhance efficiency, compliance, and user experience. My approach combines structured project governance with adaptable problem-solving, ensuring projects are delivered on time, on budget, and to the highest standard.
Core Competencies
Project Management & Methodologies
- Certified Scrum Master (PSM)
- DevOps Certified Practitioner
- Agile, Lean & Waterfall Methodologies
- Strategic Project Delivery
Technical Expertise
- Cloud Solutions
- Network & Cyber Security
- System Integration
- Vendor Management
Leadership & People Management
- Team Development
- Stakeholder Relations
- Compliance & Planning
- Customer Satisfaction
Professional Experience
Senior Business Analyst
Commonwealth Bank of Australia
January 2024 - June 2025
Processes, interprets, and documents business processes, products, services, and software through data analysis. Ensures business efficiency by combining knowledge of IT and business function. Reviews key business metrics and devises improvement plans while working with business managers, end-users, and IT professionals to define requirements for new or enhanced systems.
Project Manager
Commonwealth Bank of Australia
February 2022 - January 2024
Led strategic technology projects delivering high-quality solutions using leading cloud, network and cyber security technologies. Key achievements include the TWS (Trader Workstation) integration in 2023 and CommSec platform enhancements enabling customers to access stock quotes, transfer funds and trade online, reducing processing time from 2 days to near real-time.
Senior Project Officer
Commonwealth Bank of Australia
May 2018 - February 2022
Acted in Portfolio Coordinator capacity supporting delivery of over 24 projects simultaneously. Created budget trackers, managed resources, and built strategies to deliver productivity goals. Successfully developed the Group-wide server decommission process and managed change activities while maintaining stakeholder expectations.
Project Officer
Commonwealth Bank of Australia
February 2015 - May 2018
Managed various small infrastructure projects from initiation through to closure phase using PMBOK methodology. Successfully delivered over a dozen projects as Lead PM and been involved in over 150 projects. Maintained project plans using MS Project, ensured ISO9001 quality standards, and provided project governance to key stakeholders.
Project Coordinator / SME
Downer
August 2014 - February 2015
Coordinated engineers in their support and migration of the Downer Group desktop systems to newly implemented environment. Managed deployment of new replacement computers with SCCM image, backups and restores, and documentation processes.
Project Support Specialist
Westpac
January 2013 - February 2015
Provided pre and post project support during rollout phase across NSW Westpac Branch deployment. Coordinated engineering in desktop rollout and migration, including project scheduling, resource management/logistics, and technical support. Managed second and third level support, AD account creation, and application access.
Desktop & LAN Admin
Leighton Contractors
January 2014 - May 2014
Provided second and third level support for the Brabham project. Managed account creations, permissions, Citrix apps, remote access, and desktop/laptop troubleshooting during migration phase. Handled PST and data backups, SCCM updates, and mobile device configuration.
Desktop Analyst
Telstra
December 2005 - December 2013
Level 2 and 3 Desktop and Infrastructure Support. ITIL and Microsoft Certified professional managing Service Desk operations, deploying smartphones with MobileIron, attending to PC hardware/software faults, and supporting regional IT systems. Deployed Windows 7 SOE and RSA security token devices.
Desktop Support Technician
News Corp
February 2001 - November 2005
Troubleshot and resolved computer/system errors for stakeholders. Assisted with desktop computers, laptops, and software applications troubleshooting. Installed, upgraded, and repaired computer hardware and software while providing technical assistance to maintain computer networks.
Education & Qualifications
Education
- Bachelor of Arts (Honours) - Business and Computer Studies
- Dublin Business School (1994-1998)
- Stratford College, Dublin Ireland
Professional Certifications
Current Roles
- UNSW Exam Supervisor (Aug 2025-Present)
- University of Sydney Exam Invigilator (May 2025-Present)