Heath Baum

Delivered business and technology transformation initiatives across finance systems, digital capability, operational uplift, and enterprise platform modernisation within one of Australia's largest financial institutions.

Key Responsibilities

• Delivered end-to-end project outcomes from initiation through delivery, operational readiness, and benefits realisation.
• Led cross-functional teams including technology, operations, vendors, and business SMEs across complex enterprise environments.
• Managed project governance including RAID management, status reporting, steering committee packs, and executive updates.
• Coordinated delivery planning, dependencies, testing readiness, and go-live support.
• Managed project budgets (~$100k–$300k) and vendor engagements.
• Facilitated business requirements, process mapping, operational readiness, and change support activities.

Selected Achievements

• Delivered the Elara Digital Twin change optimisation platform, improving change success rates and operational stability across enterprise environments.
• Led operational readiness uplift for CommSec International trading expansion, identifying legacy environment risks and strengthening service continuity across multiple sites.
• Delivered enterprise migration of the Erwin data modelling platform, enhancing governance, increasing operational support, and reducing platform costs.
• Streamlined operational processes, reducing manual effort, and improving efficiency across business teams.

Outcome: Reduced failed changes, uplifted operational stability, and improved decision-making.

• Delivered a digital twin platform to predict and optimise change outcomes across enterprise environments.
• Integrated operational and system data to provide leaders with actionable insights and targeted interventions.
• Coordinated product owners, SMEs, and vendors to ensure validated delivery and business alignment.

Outcome: Strengthened service continuity for international trading customers.

• Led operational readiness activities supporting international trading expansion across multiple geographic sites.
• Identified legacy environment risks, coordinated uplift activities, and ensured business readiness.
• Worked with senior business stakeholders to align scope, testing, dependencies, and service impact mitigation.

Outcome: Improved governance, reduced cost, and increased operational support.

• Delivered migration of data modelling tools from non-strategic hosting to a strategic enterprise-supported platform.
• Managed change impacts, coordinated readiness, and ensured continuity for business users.